Change in Enterprise Support Policy

In the past, our support group has fulfilled requests to void documents in ITrack Enterprise. In the interest of helping our users meet GAAP (Generally Accepted Accounting Principles), we now recommend users create correcting documents instead. Correcting documents create a “paper trail” for accounting staff. This helps them more easily trace discrepancies and report values to investors. Occasionally a company …

Rotate Your Photos Correctly for ITrack

You took your pictures. You loaded them on your computer. You put them in ITrack. They looked like this. You look at it in Windows and it looks just fine. You shake your fist. You get another cup of coffee. You open the picture and rotate it. You put the rotated picture in ITrack. Now it’s turned the otherway! (@#$&%!) …

Enterprise Edition Tags

Coming soon to ITrack Enterprise, Serial Numbers will be displayed below the barcode along with Tagnumber if the setting to display tag below tear off is enabled. This will allow for easy part identification using only the bottom tear off from the tag. If you prefer not to see this information or aren’t using perforated tags, just disable the setting …

How to Void a Doc in ITrack

How to void a document Open the document on its respective screen. You can find a document via the Transaction List Screen (Enterprise), also, many relevant documents can be found on the Home Screen (Enterprise). And you can always open up a document’s usual creation screen and type in its document id. Once the document is open, click the “void” …

UTF-8 Error

EBAY ERROR

You have an item you’re rushing to get on eBay, and you get some crazy message about utf-8… Kinda makes you want to replace the u with another letter, doesn’t it? Hang on. You can fix this yourself — no sweat. The Fix! The picture shows the error message and the bad boy that’s causing it. Those aren’t zeros in …

New Reporting

Reports

Coming soon to both ITrack Pro and ITrack Enterprise, the Weekly Sales Insights report is getting some big functionality updates. The report will no longer be called “Weekly Sales Insights” in the Report Viewer; it will be called “Sales Insights,” and you will be able to use it to pull Weekly, Monthly, or Quarterly sales information. This is going to …

Printing Problems

Has this ever happened to you? You got into the shop in the morning and suddenly you were using Windows 10… and you didn’t even tell it to load. You’re not alone, and it probably changed some printer settings. Let’s fix that bad boy. This will be easy, but if you’d rather leave it to the professionals, you can give …

Enterprise Mobile Work Clock

We are continuing to work on expanding and improving our touchscreen work clock application. Recently we’ve given it an all new user interface and new capabilities such as viewing currently clocked on jobs, more information on job detail and better interaction with activities. The new user interface allows better touch capabilities and better navigation across the entire application. We are …

2016 User’s Conference

Isoft ITrack User's Conference

June 10th concluded another exciting ISoft Users’ Conference. This year the conference was held in Denver, Colorado; at the historic Brown Palace Hotel! A few of the highlights included tours of Active Truck Parts and Cummins, a competitive evening of Bocce Ball and a traditional German feast at Rhein Haus. We capped off the week with an incredible steak dinner …

QR Codes

QR Codes are coming soon to the ITrack Pro and Enterprise Default Tags. Along with barcode scanning capabilities, users will be able to scan a QR Code that will link them directly to the part on HeavyTruckParts.Net. Scannable QR Codes on tags provide several benefits. It allows your customers to view more details about an item than could fit on …